Description
Job DescriptionOverall Experience (in yrs.) :10 plus years
Location :Budapest,Hungary
Technical skills (Required – Must to have)
Bachelor’s degree. IT Service Management certification preferred.
Experience and Knowledge required
· IT Infrastructure Service Management experience and associated service models
· Experience in CMMI based process improvement models, experience delivering Lean/Six sigma projects.
· Practitioner level understanding of ITIL and working knowledge of service management platforms.
· Experience working with and influencing various levels of management, building relationships and influence across teams.
· Ability to lead, make decisions, problem solve and work within and with other teams (including partners) to deliver outcomes
· Demonstrate a resilient approach to working, asking tough questions to identify root cause.
· Ability to work in a fast-paced environment that shows flexibility, resiliency, self-awareness, and ability to support other team members.
· Working knowledge of EUC operations including Remote support and Deskside support
· Experience in Stakeholder management and Conflict resolution
· Strong verbal and written skills, and ability to convey complex information in a way that others can readily follow.
Area of responsibilities :
Conduct ongoing reviews on service health and ITIL/service management practices – across service transition, delivery, and transformation.
· Point of Contact for escalated IT Incidents and update Client on ETA /Resolution/Workaround.
· Point of Contact for IT Teams and Vendors at across geographies
· Point of Contact for future Infrastructure Enhancement and requirement gathering.
· Coordinate with IT teams at different client Sites for Incident resolution and Project Implementations
· Manage IT Service Delivery at onshore Locations
· Coordinate with Offshore IT Team for coherence with Business requirements.
· Proactively manage service levels, with primary focus on prevention of failures and swift corrective actions when necessary.
· Responsible for effective management of the Daily, Weekly and Monthly Service Review processes.
· Enables Service Reporting and Governance Reviews.
· Responsible for Service Performance Management. Develop and manage corrective action plans with Service functions and Partner groups
· Drive Continual service improvement processes, tracking anticipated value and benefits.
· Monitor KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team.
· Work with PMO on short/long term IT Project implementations
· Work with Delivery SPOCs and client Business users on IT requirements
· Coordination with 3rd party vendor / contractors ?on IT System upgrade/break fix /new installations
· Vendor Contract and License Management
· Implement Service improvement and Transformation initiatives
Language skills needed : English
Salary : Upto 500000 per month based on role and experience
Job Type: Full-time
Pay: Up to 500,000.00Ft per month