Project opportunity for ServiceNow Enterprise Architect | Berlin, Germany | Remote
AMM ENTERPRISE GmbH
Contact person: Priya Badiger
berlin, Germany
ITServiceNow Security OperationsEnterprise Architecture FrameworkServiceNow Application EngineService-Oriented ArchitectureService VirtualizationSoftware Configuration ManagementSolution ArchitectureEnterprise Application PlatformServiceNow IT Operations ManagementServiceNow Customer Service ManagementServicenow
Description
Dear Candidate,
Please find the details below
Role: ServiceNow Enterprise Architect
Location: Berlin, Germany | Remote
Mode: Freelance B2B contract
Language: English & (German - good to have)
Required Technical Skill Set:
Architectural experience with : CMDB, ITOM, Discovery, ITSM, Integrations
JD
# Responsibility of / Expectations from the Role
1. Lead implementation projects for CSDM (Crawl and Walk phases), helping customers remediate CSDM data models across all domains.
2. Own end-to-end design of ServiceNow workflows, from initial FRS and Visio process flows through to platform configuration, using Agile show-and-tell sessions with clients.
3. Present RFP responses and solution plans and author SOWs for CMDB solutions.
4. Gather customer requirements and recommended optimal approaches for MID Server configuration, probes and sensors, and Service Mapping patterns.
5. Create end-to-end project plans, conduct client workshops, and oversaw delivery through technical consultants and developers
6 Act as ServiceNow Product Manager for both ITSM and ITOM, representing the platform for DevOps across multiple teams, vendors, and customer
7 Design and implemented Configuration Management Plans (CMPs) underpinned by robust processes to eliminate delivery gaps
8 Lead implementation of SaaS tools including ServiceNow and BMC Remedy, integrating with SCCM, Intune, and JAMF via Service Graph Connectors and REST APIs
9 Build and deliver product demos of ITOM and ITSM feature sets to support sales and upsell opportunities
10 Lead the CMDB process design with focus on quick wins and controlled scale-up
11 Define the target operating model for CMDB governance, including ownership of CI classes, lifecycle, approvals, and maintenance responsibilities.
12 Align CMDB processes to ITIL best practice while keeping the design pragmatic and executable.
13 Define which data should be sourced from Flexera and which from NetBox, including source ownership and update principles.
14 Establish reconciliation rules, golden-source principles, and rules for CI creation, update, retirement, and relationship handling
15 Define process controls for data quality, completeness, duplication, stale records, and operational accountability.
16 Work closely with the architect and developer to ensure process design is implementable in ServiceNow.
17 Facilitate stakeholder workshops across Tech Hub, platform owners, infrastructure teams, and service owners
Desired Competencies
• Strong ServiceNow Platform Architecture and current-state / target-state architecture capability
• CSDM architecture and adoption roadmap
• Strong hands-on knowledge of ServiceNow CMDB, CSDM, Discovery, Service Mapping, and asset-related process design.
• Experience defining CMDB governance, ownership, lifecycle, and data quality controls.
• Deep understanding of ITIL, especially Service Configuration Management, Asset Management, Incident, Change, Problem, and Request processes.
Good to have
• Experience with Flexera as a software/license and asset data source.
• Experience with NetBox as a source for infrastructure and network/OT-related asset information.
• Experience from telecom, utilities, infrastructure-heavy, or multi-company environments.
• Understanding of data segregation, access separation, and domain rights considerations in ServiceNow.
• Knowledge of SAM/HAM, ITOM, and governance controls in regulated environments.
If interested in this role, please share your CV to ***@***.com