Quality Manager

Description

The role of the quality manager is to consult management and to support the MS business by selecting, coordinating, directing, controlling, standardizing activities and initiating continuous improvement in order to become quality leader.
Eminently important is the authority to stop processes and projects in case of corresponding quality requirements are not fulfilled. He / she reports directly to Business Unit Director.
The job holder must be able to challenge others' thinking or decisions through constructive and supportive questioning; able to simplify or adapt complex information to meet the needs of the audience. The role expects expert delivery against persuasive presentations/arguments at senior level, dealing confidently with challenges and disagreements. The job holder needs to be able to convey powerful and complex messages with clarity and impact. New or radical approaches that move the business forward who is also able to actively encourage creative thinking in others. Displays high energy, commitment and assertiveness in motivating self and others into action. Able to plan for change, make creative use of limited resource and maintain awareness of inter-relationships among activities.
Actively enhances the customer's experience through anticipating needs, developing relevant processes and procedures and good internal networking. Seeks change in order to improve working practices.

Working Partners/Contacts

"General: Works closely with other team members and project specific resources
External: Manages the client and Channel Partner contacts; Contract resources as required
Internal: All employees from LMV and MS; and Executive Management Teams across the client .

Tasks

Development and maintenance of an Integrated Management system (IMS) anticipating change and its effects, combining an understanding of Management systems and changes to the business environment that impact on the Management systems.

Securing renewal of the AFNOR accredited IMS certification for ISO AND 18000

Business-driven quality planning: Ensure (a) identification of critical business issues, (b) prioritisation of improvement actions, (c) benchmarked target values and, (e) the coordination of quality related targets for management.

Undertake Audit and assessments: Ownership for audits, assessments and preparation of management reviews, this includes regular internal assessments based on the mandatory elements of the client Quality Management Guidelines. Report to Business Director with recommendation of improvement actions and their follow up controlling.
Quality Management System: Development, implementation and documentation of a consistent MS Quality Management System based on quality related requirements and in alignment with the the client Process Framework.

Ensure supplier management with best management methods in alignment with MS procurement manager to increase the delivered quality and reduce the cost of non conformance. This comprises supplier related processes like selection, information, development, integration, monitoring and auditing.
Qualification: Identify qualification gaps concerning quality issues, initiate quality related tool training and evaluate the effectiveness.

Design of an appropriate quality information system for MS. Quality performance reporting to Business Director and using these results to initiate improvement activities.Embedded quality in processes and projects: Ensure implementation and controlling of quality gates and preventative quality tools to gain a sustainable higher quality in the processes / projects. Initiate continuous improvement with CBT employee support.

Knowledge/Languages

In-depth knowledge of Management Systems and the Standards associated with ISO 9001, 14001,18000

Knowledge and use of techniques of process management, including design, documentation measurement and review.

Experience in the use of a range of problem identification and solving tools and techniques

The ability to plan and carry out audits against Management System Standards, such as ISO 9001, or assessment against the EFQM Excellence Model.

The ability to design and document Management Systems to meet standards such as ISO 9001, EFQM

The ability to identify root causes of problems through the discovery, collection, collation, analysis and reporting of pertinent facts

To find out more about Huxley Associates please visit www.huxley.com