Description
Registration Authority (RA) Agent - London - £275 per day (Inside IR35) - 5 Month Contract
Carry out RA Agent duties as required, including:
Day to day support of the national Registration Authority
Issuing Smartcards to users who have been sponsored and who have suitably proven identities in accordance with the National process using User Identity Management (UIM)/CIS system.
Updating users Smartcard profiles in accordance with the sponsors requirements
Revoking Smartcards from users when they leave the organization
Maintaining an audit trail of all Smartcards
Ensuring users only have one Smartcard associated with their Unique User Identity (UUID) at any time
Duties and Responsibilities:
Communication and Relationships
The post holder will contribute to providing an effective, pro-active Registration Authority
Service liaising with staff at all levels within HBLICT and its customer organisations.
Appropriately and confidentially deal with all Registration Authority enquiries and queries, some of which may be complex, in a prompt and efficient manner, acting on own initiative and acquired knowledge to respond to these requests either in person or on the telephone. Sone of these will be major projects such as leading on the RA support of GP practice system migrations, TCS moves and user training
Responding to incidents and service requests as generated from the client Service Desk
Provide highly technical information to non-technical colleagues and users.
Create and provide processes and policies (eg user guides, FAQs, and other communications material)