Description
Salesforce Business Analyst
Job Title: Salesforce Business Analyst
Company: Direct IT Recruiting Inc.
Location: Toronto
Position: 6 Month Contract
Job Category: Business Analysis, Business Systems Analysis
Career Level: Intermediate to Senior
Work Experience: 5+ years as a BA/BSA, 3+ years of Salesforce.com, ADM201, ADM211 an asset
Industry: Financial
DESCRIPTION:
Working with multi-dimensional business projects supporting Salesforce.com. Responsible for Salesforce.com system enhancements and upgrades, as well as on-going client support for the business-to-business user community.
RESPONSIBILITIES:
- Work with internal business partners to gather and administer requirements for the Salesforce.com platform to meet the needs of the business.
- Develop interim deliverables required by the business until a final production solution is created.
- Plan, secure and schedule resources for business requirements and processes.
- Develop test strategies and test cases, and monitor progress against planned objectives.
- Write documentation and conduct training sessions.
- Define business procedures and workflows, and create training materials.
- Participate in the design and implementation of systems enhancements, and coordinate projects across multiple times zones.
- Be comfortable and capable of working with the needs of the Salesforce user community within the business.
QUALIFICATIONS:
- 3+ years of experience supporting and administrating the Salesforce.com platform.
- 5+ years as a BA and or BSA.
- 5+ years of experience with IT Projects with a strong understanding of the Project Management and Software Development methodologies.
- Strong leadership with excellent interpersonal, communication, and negotiation skills.
- Knowledge of Demand Tools is preferred.
EDUCATION:
- Degree in Computer Science, Engineering, Business or a related discipline is preferred
- Salesforce.com Administrator Certification is an asset (ADM201, ADM211)