Description
CHaRM, SOLMAN_SETUP, SPRO, Service desk, support.
CHaRM - Change request management, change control, Release management etc.
Functional customizing true via SOLMAN_SETUP and SPRO
Application Incident manager including customizing of the service desk
Implementing Solutions and support offering during the implementation of the SAP project. (Solar01 en 02, Business process Repository activities, Roadmap customizing, set the project to Solution
Create functional design of several change processes and incident processes
Design test cases and test scenarios
Develop and give Workshops for the introduction and installation of a Key-User organization.
Develop and give incident manager and CHaRM Trainings