Description
SC Cleared Service Management Consultant (Availability & Capacity)
Duration: 6 months
Clearance required: must be SC Cleared
Nationality Requirement: UK Nationals (no Dual Nationals)
Location: Barrow based, 2-3 days minimum onsite
IR35 Status: Mandated PAYE only
We are working with one of the worlds largest management consultancies and they are in need of an SC Cleared Service Management Consultant with in depth knowledge of Availability and Capacity Management for a defence project that they are delivering for a major client.
Job Description:
The scope of the Availability Management Function Lead role in Service Management is to ensure management of the Capgemini account function are achieved
Your role -
- Act as the owner of the Capacity Management, Availability & Demand Processes and oversees the delivery of these processes.
- Establish and maintain comprehensive capacity management planning process considering current and future demand.
- Act as Subject Matter Experts for capacity and availability related issues, relating to both services and resources and collaborates with other Service Management services, and other stakeholders.
- Contributes to the efficient and effective running of all Availability & Capacity Management related activity.
- Identify future business requirements that will affect capacity/availability requirements and ensure there is a match between the capacity of IT and the agreed business demands.
- Ensure that stakeholder resources are appropriately identified and coached.
- Taking feeds from the Digital Partnership monitoring teams, track IT resource usage and promptly identify capacity issues; provide capacity/availability trending information to allow for forecasting future capacity requirements.
- Assess Incidents/Problems and make appropriate capacity IT changes to improve performance.
- Ensure that there is adequate capacity within the IT environment to meet Service Levels and other performance requirements, considering daily, weekly, and seasonal variations in capacity demands.
- Develop and propose scenarios for addressing capacity constraints and define associated costs, risks, and benefits of each.
- Ensures high quality reports are produced and manages associated management actions
- Maintenance and improvement of role related Problem Management documentation, through effectively and timely review and authorisation.
- Adherence to Availability & Capacity Management Policies, Guidelines and Process
- Builds and maintains effective working relationships with Customers and Suppliers
- Leads operational and management-oriented meetings
- Provides feeds into the Continuous Service Improvement process where appropriate
Your Profile -
- Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills.
- Computer systems knowledge, integration, and architecture concepts
- Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts.
- Problem solving skills
- Understanding of cross systems interrelations in context of the global business process
- Understanding of Service Management Framework
- Quality documentation and report writing ability
- General management skills (time management, communication skills and staff management)
- Experience of managing meetings and facilitation skills
- Experience of working with 3rd parties