Description
Overall Purpose:
The Business Analyst will be responsible for analysing, developing and ensuring agreement on business requirements, processes and data analysis for the company transformation program. This is a cross functional role within a small project team and requires an ability to generate consensus with key stakeholders throughout the business. You will work closely with the business, project team consultants, third party vendors and internal IT staff to ensure the implementation of the agreed business operating model.
Responsibilities:
- Process Improvement:
- Scheduling, co-ordinating, preparing and facilitating formal process improvement and requirements gathering sessions including reviewing/assessing current state and developing future state. These sessions contain business, IT and third party vendor stakeholders
- Engaging with staff to analyse and improve/remove processes manually or through the use of the new L&P administration system, third party providers or internal shared services.
- Design new integrated shared services' processes between company and the company Group.
- Provide innovative ideas and solutions throughout the operating model design and implementation.
- Take an active role in solution design ensuring cross system impacts are assessed.
- Business requirements.
- Defining business requirements for the new administration system based on the new operating model.
- Analysis of business requirements against AS IS' and TO BE' processes.
- Identifying gaps (functional & data) and potential risks with transitioning from the current administrative system (Relay) to admin system.
- Facilitating requirement prioritisation.
- Development of use cases when required.
- Facilitate and drive sign-off of requirements.
- Ensure business requirements are turned into functional requirements and meet the agreed designed solution.
- Ensure functional requirements are of a high standard and cross system impacts have been assessed and detailed thoroughly.
- Assisting the business with training strategies, planning and execution.
- Supporting user acceptance testing plan, scenarios and execution.
- Responsible for change request management throughout the life cycle of developments, projects and operational changes.
- Define Management Information & Performance Management requirements.
- Data analysis including:
- Customer segmenting,
- Compiling and analysing data from different sources (typically spreadsheet/CSV form) internally or from third party providers,
- Data quality and suggested data cleansing requirements
- Carrying out such duties as management may require from time to time.
Ideal Candidate:
Knowledge, Skills, Competencies:
- Process mapping (using MS Visio) and business requirements development essential.
- Life & Pensions and Sales Management experience not essential but would be a significant advantage.
- Ability to work unsupervised in a small project team with staff (both business and IT) and third party vendors.
- Strong documentation and analytical skills.
- Strong attention to detail essential
- Understanding of project management life cycle & methodologies.
- Excellent interpersonal skills with demonstrated record in building working relationships. Sensitive and discreet engagement skills with staff will be required.
- Excellent oral and written communications; an ability to present and discuss technical information in a way that establishes rapport, persuades others, and gains understanding.
- Ability to provide excellent service to all customers and meet deadlines, as required.
- Self-motivated with the ability to work on your own initiative and a desire to develop knowledge and experience.