Description
The Senior Implementation Analyst is the primary owner and channel of all messaging to and from the client for relating to the implementation. The Implementation Analyst's purpose is to ensure all tasks, data analysis, client set up, business analysis, communication, and troubleshooting are delivered with a timely, detailed and effective resolution and done with overall client satisfaction while maximizing best practice philosophies.
Responsibilities and Functions
Serve as client advocate and a primary point of contact for implementations
Strong knowledge of offering and ability to articulate competitive advantages to market
Demonstrate a clear understanding of client's core business and effectively communicate to operational units
Quickly identify and resolve complex client implementation issues
Deliver client feedback for product enhancements and new product development
Maintain regular communication with key client contacts and conduct weekly conference calls
Document all client interactions and update status reports
Set up and maintain clients in system(s) and processor system (s)
Establish and execute Project Plans
Communicate requirements including business rules and test cases to the Implementation Developer
Analysis of all client data related to implementations
Demonstrate a clear understanding of purpose and desired end result of projects/analysis
Work closely with the Implementation Developer to analyze and verify all data results to ensure a successful Implementation.
Facilitate all data clean up related to an Implementation
Quality assurance of production changes and updates
Monitor initial production data loads after go-live
Qualifications:
Proficient in Microsoft Office, including Word, Excel, Project, and Outlook
Basic knowledge of MS SQL Server
Ability to manage multiple projects
Strong attention to detail
Ability to review file formats
Strong data analysis skills
Solid presentation and public speaking skills
Strong interpersonal and written communication skills
The ability to work well in a team environment
Bachelors degree or equivalent work history in workers compensation claims, commercial insurance, pharmacy benefit management or healthcare
Minimum 8 years of implementation experience