Description
Location: Wakefield (currently remote due to Covid-19)
Day rate: Circa £400 per day
Job type: Contract
Start date: ASAP
Contract length: up to 12 months
Solutionize Global is one of the UK's fastest growing Managed Service Providers, some of our clients include top tier technology companies and we are also a Dell Gold Partner. We are looking for a highly experienced ITIL certified Service Delivery Manager for an exciting engagement as part of a wider programme of work we are delivering.
Responsibilities:
- Management of complex incidents across multiple suppliers both internally and externally, escalating issues where appropriate
- Management of Major Incident, Problem, Change and Risk Management processes
- Management of change and release activity across all service providers
- Organisation and coordination of investigation of events and monitoring of events, ensuring they are dealt with in a timely manner
- Responsible for ensuring a continuous improvement approach with service improvement activities cross-functionally
- Responsible for reporting on service improvement across various KPI's
- Management of service providers, reviewing service performance and building supplier relationships
- Responsible for an organisational wide service improvement plan, ensuring this is implemented to improve service delivery and user experience
Experience Required:
- ITIL v3 or v4 Service Management certification or equivalent practical experience
- Strong stakeholder management capability
- SIAM knowledge/experience
- Previous experience and knowledge of Incident, Change & Process Management
If this sounds like the perfect opportunity for you then please get in touch with Lydia Barrett today.