Description
IM Service Desk Agent/4 Months/€400 per day all inclusive
Location: (Villeurbanne)
Job Purpose:
Supporting desktops, laptops, smart phones and printers
Helping out with the rollout of new infrastructure across the company
Main Accountabilities/Measured On:
Agreed SLA for Service Desk Function
Satisfaction of the end-users and Business Customers via customer surveys and other forms
(interviews, external reviews, benchmarks)
Stakeholders:
Local Service Desk Manager
External Partners, suppliers
System owners, platform owners
Business partners
Security, Risk and Compliance
Peers in IT Production
End-user
Professional & Leadership Experience:
Minimum 3-5 years of experience in a customer facing support role in the IT field
Good knowledge in installation and roll out of end user computing devices running Windows XP/7 and
Office .
Knowledge of networks, WIDFI and PBX systems would be an asset
Education & Training
Education in IT
ITIL 3 Certification.
Minimum Requirements:
Good to excellent command of English.
Any additional language is an advantage especially French, Spanish, German an plus
Spring Technology is acting as an Employment Business in relation to this vacancy.
Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.