Service Desk Analyst

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Service Desk Analyst - £160p/d - INSIDE IR35 - 6 months - Bedford/Chelmsford/Norwich

Parity Group are delighted to partner with our client, a prestigious public sector organisation, who is looking to recruit a Service Desk Analyst on a 6-month contract basis. This role will have you reporting onsite in Bedford, Chelmsford or Norwich.

You will receive a competitive daily rate of up to £160 and the contract will see you Inside IR35.

The successful candidate will provide 'second line' technical support to the IT users located across all sites, the main responsibilities including:

  • Ensuring a range of IM&T information is processed in accordance with policies and procedures, while investigating a range of IM&T issues.
  • Advising users on systems/policy.
  • Developing or adapting a range of software/web pages/information reports or installing/maintaining a range of hardware and software, or analysing/interpreting a range of information/data.
  • Implementing, documenting and reviewing procedures and processes to improve functionality and store in an easily accessible central repository.
  • Provide specialist technical advice and training to users and team members

I would love to speak with you if you have the skills and experience including:

  • Excellent communication skills and understand the importance of providing outstanding customer service
  • Strong organisational skills and the ability to make decisions while balancing the varying priorities of open IT Incidents and Requests.
  • Have the aptitude to understand and work on computer hardware and software in varying configurations.
  • Have gained or be working to achieve MCDST, MCITP, MCP or equivalent qualifications.
  • Able to communicate highly complex technical system matters to non-technical staff clearly and in a manner whereby they are able to fully understand the issues.
  • Use technical knowledge to troubleshoot calls, provide advice and fault resolution in accordance with the IM&T Service Level Agreements.
  • Can accurately analyse user requirements and configure hardware and software accordingly.

If this sounds like the role for you then do not hesitate to get in touch with me, Mariah Sabur, for more information or simply click on the apply button.

Mariah Sabur

Parity - Better Decisions: Better People

Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services.

We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position

At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy which can be found on our website

Start date
6 months
Parity Professionals
Published at
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