Description
till end of the year, possible extension.Experience:
Minimum two (2) to four (4) of related IT experience required. Bachelors Degree.
Knowledge/Skill/Abilities:
Excellent Communication Skills, Microsoft Certified Product Specialist (MCP), A+ Certification, or related certifications, training or experience equivalent required.
Ability to determine appropriate course of action within problem management process for service desk call. Resolve end user and desktop support issues related to Windows 7 among Client employees in a timely manner to ensure positive impact on customer satisfaction. Analyze, research, or resolve technical issues utilizing a variety of resources. Enter all information in CA Service Desk tool.