Description
We are an IT Recruitment Specialists partnered with a prestigious Global Consultancy who require a Service Desk Analyst for one of their Public sector Clients based in Cardiff/Bristol. This role will be Hybrid
- Candidates must hold active SC clearance
- IR35 - This role is Inside of IR35
Job Description:
Providing first and second line support for all IT related issues, interacting with a diverse user base
Rotation between phone and IT portal ticket support, user facing assistance at Tech Hubs
and the build of laptops & smartphones
Build, manage, support, asset track and maintain all associated hardware devices
Track all incidents and service requests, prioritizing as necessary and resolving within agreed timescales
Create, issue and manage/maintain corporate accounts for joiners/leavers
Work collaboratively across the Technology pillar and wider IT Team, ensuring internal
processes are delivered efficiently and reviewed and updated as necessary
If you are interested in this position and would like to learn more please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.