Service Desk Analyst- Candidate must have Active Security clearance

Bristol  ‐ Onsite
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User Assistance Requirement Prioritization Public Service IT Recruitment Safety Principles Account Management


We are an IT Recruitment Specialists partnered with a prestigious Global Consultancy who require a Service Desk Analyst for one of their Public sector Clients based in Cardiff/Bristol. This role will be Hybrid

  • Candidates must hold active SC clearance
  • IR35 - This role is Inside of IR35

Job Description:

Providing first and second line support for all IT related issues, interacting with a diverse user base

Rotation between phone and IT portal ticket support, user facing assistance at Tech Hubs

and the build of laptops & smartphones

Build, manage, support, asset track and maintain all associated hardware devices

Track all incidents and service requests, prioritizing as necessary and resolving within agreed timescales

Create, issue and manage/maintain corporate accounts for joiners/leavers

Work collaboratively across the Technology pillar and wider IT Team, ensuring internal

processes are delivered efficiently and reviewed and updated as necessary

If you are interested in this position and would like to learn more please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.

Start date
9 months
J & C Associates Ltd
Published at
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