Description
Problem Support Analyst - Support Analyst - 12 month Contract
2nd Line Support/second Line Support/Helpdesk Analyst/Service Desk Analyst
My client currently seeks an experienced support analyst to work in a 2nd line support environment. You will provide first class, customer focussed IT service desk support, act as the single point of contact for users problems and enquiries, use own initiative to resolve problems and take calls and respond to emails regarding problems and technical queries.
Requirements
*Strong interpersonal and communication skills
*Excellent PC skills
*Good working knowledge of Windows XP Professional
*Ability to work well in a Team environment
*Strong Customer Service Skills
*Ability to manage High Priority Incidence.
*Experience Managing a Managed Print System.
*Strong Problem solving abilities and aptitude to understand and explain technical information.
*Professionalism
Technical Skills
*Working knowledge of MS Products (Word; Outlook; Excel) Office 2010 preferable.
*Previous Call Centre experience.
*Webguest knowledge
*Citrix Knowledge
*Experience with Software Installs
*Web-guest knowledge
*Knowledge of JAWS
*Understanding of Blackberry Installation
The Successful candidate will also gain free unlimited access to Spring Technology's exclusive online training catalogue with over 6,000 industry-based courses available
Please send your CV for immediate consideration.
To apply for this position please send an updated CV.
Spring Technology is acting as an Employment Business in relation to this vacancy.
Spring Group plc is an Equal Opportunities employer; we welcome applicants from all backgrounds.