Description
Job Description:• Provide first level support to customer in relation to IT requests and incidents including software and hardware related issues not limited to desktops (support involves mobile computers and other mobile devices).
• Assist users over the telephone, through e-mail, voice mail, chat, over web interface and other channels customers reach out to Service Desk seeking IT support.
• German language B2 level proficiency is must and bilingual with English is an advantage.
• Knowledge in MS office and basic knowledge on operating system (Windows), laptop and desktop remote support
• Should possess basic knowledge on ITSM tool and remote support tools.
• Good written and communication skills in German language
Duration- 3 months rolling contract
Start date- immediate