Description
Service Desk Support (Network, Applications, Windows)
My Client is a leading Insurance company with offices globally. They are looking for a well established IT professional to provide an effective, capable & responsive desk-side services & support function, tailored to the specific requirements of the business and its business partners, across the Italy, Spain & Sweden Offices.
Essential experience for the successful Desk side support analyst:
*Good understanding and background of Network, Application and Desk side technologies.
*MS Windows (Windows 7 & 10) keep up to speed with latest versions
*Microsoft Office 2007 and 2010 including Project, Visio and Access.
*SCCM/AppV
*VMWare/RDP/VDI
*Citrix
*Industry standard protocols.
*iPhones & other Smart devices.
*Dell Hardware
Skills
*Excellent customer service skills.
*Ability to manage and resolve conflict.
*Excellent communication skills.
*Able to proactively manage customer expectations whilst ensuring IT Process is followed.
*Able to work effectively at all levels of the organization.
*Flexible (eg travel, hours).
*Fluent in Italian and English, Spanish & Swedish desirable.
*Experience within financial services, preferably commercial insurance and/or reinsurance.
*Previous Desk-side support experience.
*Experience of working with outsourced service partners.
*Experience of working to project deadlines.
Service Desk Support (Network, Applications, Windows)
Due to the high volume of CV responses for this role, we may not be able to contact all applicants. If you have not heard back from us in 5 working days, we would encourage you to contact the consultant directly.
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