Description
Title - Service Engineer (Solar Inverter)
Work location(s) - Lyon - France
Starting date: ASAP
Duration: 3 months Extendable
Major Responsibilities:
Pre-sales support
- Pre-sales testing support, holding workshops with customer or partner on technical issues.
- Bidding support on technical and engineering related part.
- Presentation of the technical service, solar products during some living exposition of solar energy
- Follow up issues that may arise during testing/workshop/bidding activities.
Engineering support
- Supervising project engineering process, including kick-off meeting, hardware and software supervision, acceptance test.
- Onsite support for site survey, installation or commissioning when necessary.
- Commissioning, improvement of the troubleshooting, intervention on site when necessary
- Interface with engineering partner to locate technical problems that may arise during the engineering process.
Identification of Safety Issues and Stressors Associated with This Role:
- Working with live three-phase electricity
- Manual handling
- Driving long distances
- Working outside in bad weather conditions
Main Contacts (internal and external)
- Huawei Clients in the form of Solar: Developers, EPCs, Funders, Distributors, Installers
- HUAWEI Employees in Commercial, Logistics, Customer Services & Finance
- The France Solar Inverter Team
- Technical support and source of regulatory knowledge
Maintenance support
- Responsible for Hotline support and level 2 engineer support;
- Responsible for technical support service to customer or partner independently or jointly with a technical support team.
- Onsite support in case of major or critical problems that can't be solved by customer or local subcontractor according to SLA.
- Responsible for handling technical cases on ticket system
- Responsible for Network Upgrade/Swap according to the team planning.
- Responsibilities include but, not limited to: Monitor the quality of on-site operation, updating Quality analysis and improvement processes.
Requirements:
Key Attributes
- Good customer relationship management skills
- Ability to absorb and then fully communicate technical information and data
- Approachable, adaptable and solution-orientated
- Very organized, reliable and consistent
- Tenacious, Dedicated and Self-sufficient
- Ability to co-operate and work with peoples from different cultures
- Fluent oral and written English
Experience Required
- At least 2 years in electronics or electricity industry (technical service, commissioning service)
- Educated to degree level in electrical engineering or equivalent
- Working knowledge of CE (conformité européenne) standards
- Focused customer service background
- Experience of reading and understanding electrical schematic diagrams and specifications with the ability to pick out and interpret relevant information
- Good Understanding of PV plant structures, roof top structures.
- Multi-skilled in both the theoretical and practical aspects of electrical work
Qualifications Desirable:
- Be willing to travel on site frequently, 20% plus per month.
- Must be approachable with strong communications skills as you will be interacting with clients daily
- Working knowledge of local Country Standards as require