Description
Service Introduction Analyst - Banking
You'll provide vital support, coordinating various teams to ensure that all services transitioned into production can be managed, operated and supported in line with business requirements. You'll ensure that the support framework operates at the highest quality, making certain that processes are adhered to and that all milestones, and product deliverables are managed via the service introduction quality gates - resolving and/or appropriately escalating risks and issues as needed.
Key skills required for the Service Introduction Analyst - Banking
- Work with a team of analysts delivering of Service Introduction, Service Quality and operational requirements for multiple IT projects into the production environment
- Ensure Service Introduction checklists are completed for all projects with any exceptions reported accordingly.
- Perform a "Subject Matter Expert" role for all new implementations being introduced into production
- Chair Go-Live forums, communicating the arrival of new Projects to all key Produban operational areas (Incident, Change, Monitoring etc) ensuring all appropriate tools and documentation is delivered.
- Ownership of the Service Introduction process for the clients Retail, Cahoot etc.
- Development and ownership of all Service Introduction processes and documentation.
- Provide all stakeholders with a single point of contact for all Service Introduction issues
If you are a Service Introduction Analyst looking for a new contract either apply online or please contact Denny (see below)
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Role based in Northampton
Service Introduction & Quality Analyst - Banking