Description
Service Introduction Manager, with previous experience, is now required to join our client in Dublin
*Work with Service Introduction to ensure that all Service Acceptance Criteria are met.
*Work with Application Operations and the BI Application Support Team to ensure the team is ready to support the platform in production. Finalise AS Managed Service requirements.
*Act as caretaker manage for AS team in advance of full and final handover to App Ops
*Work with Teradata Managed Service Teams, Application Operations and Infrastructure Operations to ensure the team is ready to support the platform in production.
*Ensure that all required access is in place and operational prior to go live.
*Refine and ratify BI Service Model with Technology Services. Agree post go-live reporting structures and validate by making this operational during pre go-live Business Pilot.
*Refine and ratify BI SLRs/SLA with Technology Services and validate by demonstrating operational adherence during pre go-live Business Pilot.
*Engage with all Technology Services stakeholders to ensure Service Acceptance Criteria sign off in advance of go-live. Stakeholders include: ADS, Application Operations, Infrastructure Operations, IT Security, IT Assurance, Service Design, Service Measurement, Software Asset Management, SA&I, Service Control, Service Desk (IBM), Service Introduction, Release & Deployment
*Manage RFS requirements for programme; ensure cover is provided to IBM that ensures they can carry out any work to be completed in advance of go-live.
*Plan any infrastructure upgrades that need to happen in advance of go live.
*Manage IBM and 3rd party vendors (Teradata/Informatica); coordinate activates when necessary
*Arrange site access if required in advance of go-live; ensure access is approved and any necessary change cover is approved at CAB.
*Ensure IBM transition all Servers into production - track progress with assigned IBM PM
*Ensure all relevant ITGCs pertaining to IBM are accepted by them.
*Ensure all production UAM for both business and support is in place and that all dev accounts are removed from Production/Pre Production environment in advance of go-live
*Ensure all privileged credentials have been handed to over to agreed (with IT Assurance) parties for management
Skills:
previous experience within a financial services environment
previous experience in one or more of the below:
ADS
Application Operations
Infrastructure Operations
IT Security, IT Assurance
Service Design
Service Measurement
Software Asset Management
SA&I
Service Control
Service Desk (IBM)
Service Introduction
Release & Deployment
To apply for this position, candidates must be eligible to live and work in the EU
Connectus Technology Limited is acting as an Employment Agency in relation to this vacancy.