Service Partner

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Stakeholder Management IT Service Management Networking Public Service Customer Experience Governance Measurement and Metrology


We are looking for a Service Partner to work with a public sector Client.

Location: Hybrid - Remote, London, Milton Keynes, or East Kilbride

About the role:
The Service Partner is a position within the IT Service Management department of IDD, reporting into the Senior Service Partner.
The Service Partner is responsible for day-to-day relationships with business and product stakeholders, acting as the 'front-door' into the IT Service Management organisation for business and product stakeholders.

Essential Skills/Responsibilities:
It will be highly advantageous if the ideal candidate has experience working within public sector, holding active SC clearance.

The Service Partner is responsible, for the product and business functions they are aligned to, for:

  • Acting as a single point of contact, providing an escalation route for ITSM issues impact the functions and products as required.
  • Managing service expectations with customers and escalating to the Senior Service Partner when appropriate.
  • Managing stakeholders, building effective relationships, including with third parties as appropriate, translating technical language or issues to non-technical colleagues.
  • Tracking operational needs, end-user satisfaction, productivity measurements, reviewing insights with appropriate stakeholders, identifying improvements and proposed solutions through to implementation, sharing wider themes and trends with the Senior Service Partner.
  • Identifying and highlighting incoming demand requirements to key stakeholders.
  • Supporting and promoting governance between ITSM, wider IDD and other Directorates, including third party suppliers as appropriate.

Please call and I will be more than happy to share the full details

Start date
6 months
Summer-Browning Associates
Published at
Project ID:
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