ServiceNow Consultant
Astra Consulting & solution BV
Contact person: Prasanna Gulasekaran
Brussels, Belgium
ITServiceNow Security OperationsConfiguration Management DatabasesIBM Service Management FrameworkSystem Center Configuration ManagerServiceNow Application EngineSAP Solution ManagerService LayerSoftware Configuration ManagementSystems IntegrationServiceNow IT Operations ManagementServiceNow HR Service DeliveryTerraformServiceNow Customer Service ManagementServicenow
Description
You will build smart, scalable solutions within the ServiceNow platform, with a focus on ITSM and CSM modules, and contribute to the further evolution of the platform, including AI and GenAI functionalities.
You work end-to-end on projects: from analysis and design to development, testing and implementation. In addition, you will support platform governance, maintenance and optimization, and advise on best practices.
Roles and responsibilities:
• Design, configure, and develop ServiceNow solutions (ITSM, CSM).
• Building applications, flows, UI policies, business rules and integrations.
• Supporting the entire project lifecycle: analysis ? design ? development ? testing ? deployment.
• Maintain and improve existing modules, implement new features.
• Realize integrations via REST/SOAP, MID Server or Integration Hub.
• Contribute to AI-driven innovations such as Predictive Intelligence, Virtual Agent and Automation.
• Ensure compliance with platform governance, performance, and security.
Requirements:
• At least 4 to 5 years of experience as a ServiceNow Developer/Consultant.
• Hands-on experience with ITSM and CSM modules.
• Strong knowledge of JavaScript (client & server), Flow Designer and APIs.
• Experience with integrations (REST/SOAP, MID Server, Integration Hub).
• Knowledge of ACLs, platform security and CMDB structures.
• Analytically strong, communicative and independent.
• Certifications: CSA (Certified System Administrator) and CAD (Certified Application Developer) required.
• Additional benefits: CIS-ITSM, CIS-CSM, CTA or experience with ServiceNow AI/GenAI functionalities.
What we offer:
• Consultancy assignment in an innovative and professional environment.
• Market-based daily rate and flexibility (freelance or consultancy contract).
• Ability to work with modern technologies and AI functionalities.
• Personal guidance and growth opportunities within the project and the organization.
• Hybrid working model: combination of office and homeworking.