Description
For our client we are searching for a “ServiceNow Senior Solution Consultant (w/m/d)”.Responsibilities:
• Serve as the functional subject matter expert of ServiceNow platform and product functionality
• Work with subject matter experts to identify areas of improvement, recommend solutions and engage in solution implementation
• Promote continuous process improvement practices through process best practices, metrics/KPIs, dashboards and role accountabilities
• Lead scoping workshops with clients
• Lead solution implementation projects
• Responsible for design of the end-to-end solution during implementation
• Conduct design reviews and implementation quality assurance
• Demonstrate solutions to our clients
• Participate in RFPs/RFQs and provide technology solution content
• Audit existing client implementations and recommend enhancements
• Provide leadership and work guidance to less experienced personnel
Qualifications:
• Experience in working as a technical consultant or business analyst in the delivery or implementation of ServiceNow;
• experience in implementing and aligning business processes to the ITIL best practices;
• ServiceNow CSA certification plus at least two further ServiceNow mainline certifications (like any CIS, CAD, CAS)
• Fluent in English and German
• Experience in agile software development
• Ability to drive the requirements gathering process with both technical and business partners
• experience with designing ServiceNow Workflows (in areas like IT, Employee, Customer, Create/former App Engine)
• experience with ServiceNow integrations
• Basic understanding of SQL, JavaScript, XML and web based technologies
• UX/UI experience – user interface technology, design
• Knowledge of industry trends and technology to drive organizational change
• Knowledge of the complete ServiceNow Platform and Workflow solution
start: Asap
duration: 11 months
workload: FT, 100%
location: 100% remote