Description
This position involves supporting the Systems Manager to manage strategic systems projects and development from inception to execution to increase productivity, reduce costs and improve customer experience. The ideal candidate will be a Junior Project Manager or a System Analyst with experience of managing projects end to end within the telephony and interactive voice response platform.Key responsibilities:- Mapping and documentation of processes including identification of new or changed processes due to implementation of systems or projects
- Development of key project related documents including Business Cases and Business Requirements
- Cost Benefit Analysis for any system development or enhancement
- Coordination and review of training documentation for new systems, system development and projects
- Definition and coordination of customer communication requirements for projects
- Definition and coordination of voice telephony requirements for projects
- Documentation, coordination and execution of UAT for Credit Operations systems managed by Systems
- Providing support to administrators and users during deployment of new systems
- Documentation of project interactions including workshops and meetings
- Track and communicate progress of projects across Credit Operations
- Excellent communication abilities - both written and verbal as the role involves significant interaction with stakeholders
- Experience with Interactive Voice Response or telephony applications
- Solid relationship building/management skills
- Strong team player
- Strong Project Management skills and experience in project initiation and execution
- Problem Solving/Analytics skills and experience
- Good process mapping skills
- Good understanding of Credit policies, UCCC, Code of Banking Practice
- Good understanding of Australian banking/consumer lending industry
Please quote Job Reference SYDCSC_TF28036 when applying for this role.