Description
Please only apply if you are based in Dublin or can be in Dublin within the next month or so
Responsibilities:
Administering & maintaining day to day Telephony operations by:
Ensuring availability of telephony services
Meeting SLA for incidents & service requests
Providing out of hours support as required
Maintaining controls framework & component register
Key functions are:
Incident troubleshooting
Business requests
User Admin
MAC's
Realtime & Historical Reporting
Call Routing
Mobile device management
Server patching
Key technologies:
Aspect ACD
Alcatel OmniPCX
Verint v11
Apple Mobile Devices
IP Telephony experience