Description
URGENT CONTRACT - Service Designer: ITIL Foundation plus Foundation Bridge, ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner
bridging routes) - Telco - /Day - London + Germany
The successful candidate will display all or most of the following key skills/attributes:
Service Design and Service Management capabilities. Strong communication skills/experience and knowledge in ITIL processes like Service Transition, Service Introduction and Service Design, experience in creation of these functions as well as they are currently building up a team.
- The purpose, goals and objectives of service design
- The scope of service design
- The business value of service design activities
- The context of service design in the ITIL service life cycle
- Service design inputs and outputs and the contents and use of the service design package and service acceptance criteria
- Design service solutions related to a customer's needs
- Design and utilize the service portfolio to enhance business value
- The measurement systems and metrics
- Service design models to accommodate different service solutions
- The interaction of service design processes
- The flow of service design as it relates to the business and customer
- The five design aspects and how they are incorporated into the service design process
- Requirements engineering in the design process and utilizing the three types of requirements as identified for any system; functional, management/operations and usability
- The design of technical architectures for data and information management, and application management
Must be able to start ASAP. Call Chris Manning and send your CV
Palm IT Services Ltd is acting as an Employment Agency and/or Employment Business