Description
* IN SCOPE OF IR35.*
Task Description:
Our client is looking for a User Researcher to generate new and useful user insights and translate them into features and actions.You will lead the formal usability testing process for a digital service - from developing user recruitment briefs through to test moderation, analysis and report writing.
This includes:
- Planning, designing and conducting in-house research to test new service ideas and concept development
- Working closely with the team to turn user data into actionable user stories that influence product/service direction and prototype development
- Managing ad-hoc qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping
- Presenting findings, recommendations and customer insights to senior decision makers
- Sharing knowledge of tools and techniques with technical and non-technical team members in the wider digital team and across government
Technologies:
- Experience of delivery using an iterative/agile methodology (eg Agile/SCRUM)
- Experience of agile collaboration tools (eg Atlassian Jira, Agile for Scrum, Confluence)