User Researcher

Job title: User Researcher

Role Type: Contract

Length: 6 months initial

Location/Travel: Remote with ad hoc travel to client site

Our client is looking for an experienced User Researcher to help multidisciplinary teams understand user needs, behaviours and challenges, using evidence to improve digital services.

Key Responsibilities:

• Independently plan and deliver research throughout the service life cycle, defining objectives, questions, recruitment requirements and methods.
• Conduct qualitative and quantitative research, including interviews, usability testing and contextual research.
• Analyse and synthesise findings into actionable insights and clear recommendations for product, design and delivery teams.
• Collaborate with Service Designers, Interaction Designers, Content Designers and Product Managers to test assumptions and support evidence-led decisions.
• Champion inclusive, user-centred practice, addressing accessibility needs and maintaining research documentation, consent and ethical standards.

Essential Experience:

• Strong hands-on user research experience in digital services, with the ability to plan and deliver research independently.
• Strong qualitative skills, particularly interviews and usability testing, and experience turning research findings into practical recommendations.
• Experience working in agile multidisciplinary teams, with strong stakeholder communication and facilitation skills.
• Understanding of accessibility, inclusive research and ethical research practices.

Desirable:

• Previous UK central government experience and familiarity with the GDS Service Standard and government UCD practices.
• Experience researching complex transactional or client facing services, including with users who have accessibility or assisted-digital needs.

If this sounds like the role for you, apply now and provide an up-to-date CV for consideration.