Description
User Researcher
6 months
Remote
Inside IR35
£550 - £650 per day
The purpose of this role is to design, conduct and interpret user engagement and research activities and ensure the voice of the customer is represented as services are designed and managed. You will be a key part of the digital transformation for our client.
Key Responsibilities:
Planning and undertaking research
Collaborate with stakeholders to develop and advocate appropriate research strategies to understand user needs for a service.
Ensure the full range of user groups are engaged, including currently hard to reach groups.
Design, plan, and conduct user research activities to enable the development and continuous improvement of digital services and ensure user needs are understood.
Source and procure participants and facilities to conduct user research activities
Ensuring best practice
Implement/and apply policies and controls to ensure research is conducted in a legal and ethical way, aligning to government good practice (eg obtaining consents), and ensuring that research findings are stored and managed appropriately (eg complying with GDPR).
Understand which research techniques to use when; these may include quantitative and qualitative research, contextual discovery, journey mapping, diary studies, early stage concept testing, contextual usability and accessibility testing).
Analysing and sharing findings
Provide a clear understanding of the customer groups that use the services.
Review and interpret existing sources of insight and research, bringing together disparate information and determining key findings to shape the design of services.
Analyse and use research data to synthesise findings so research is shareable and traceable. Help to prioritise customer needs challenging assumptions when necessary.
Essential Skills and Experience:
Have knowledge, experience in and a passion for user-centred design and experience of applying this to services or products.
Can balance delivery for customers with the needs of the business.
Are a team player with excellent collaboration and influencing skills.
Are adept at embracing change.
Understand the end to end services design process and how user research can shape concept development and detailed design.
To apply, please send your CV to Michelle IT Service Solutions today!
Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.