Description
PRIMARY RESPONSIBILITIES
Lead user-centered design based on consulting with clients, project teams and lead experience architect
Act as a user experience advocate and lead a wide range of user research and design relevant tasks to assist product owner's effort of building a customer-centric application and champion the user experience.
Demonstrate good understanding and practices of UX design principles, user research methodologies and fundamental usability guidelines through strong hands-on experiences and abilities.
Consult various stakeholders and follow the internal process to get job done timely with quality and accurate translation of business context and user needs.
Lead design review sessions with project teams, acquiring consensus and getting approvals on designs/documentation, and challenge core team to create a successful user experience and cohesive story
Collaborate with a core team of various design disciplines and content writers and build and maintain a team rapport with creative team personnel, managers, & stakeholders
Highly involved in user research along with Product Owner and Client Engagement where client users will experience the product offering. Must have the ability to establish testing criteria, assess testing outcomes and work with project teams to adjust UX and functionality to meet the needs of the users.
Executing interaction and visual design as a part of a multi-disciplinary team
Champion the customer journey and user flow on which to build user experience design/solution for the product you support while maintaining the defined internal design guidelines.
Proactively assess and recommend improvements to the user experience. Advocate for usability, design and innovation within the organization.
Rationalize solutions and effectively communicate ideas/designs via sitemaps, user flows, wireframes, prototypes and high-fidelity design comps
Design multiple options, trust the iterative process, and understand that the first idea is not always the best
Design, polish, and continually refine customer's consumer facing products.
Strive for a consistent, coherent and accessible customer experience across all labs
Present the user interface visually intuitive so information is easy to read, understand, and find.
Ensure every piece of information and data surfaced on UI is useful and relevant to users' needs.
Must have an exceptional eye for detail and passion for quality, and provide quality assurance on design deliverables
Mindfully design for the users full portal experience including their activities on Legacy elements and the needs to pass back and forth between applications.
ACCOUNTABILITIES & DECISION RIGHTS
Produce user research deliverables and design artifacts to lead UX design practices.
Create design options to lead design iteration process in order to generate best design solution. Provide input on information architecture
UX Designer conceptualizes the UX then works with stakeholders and end users to validate design and recommend the end to end design strategy
Work with Lead experience architect and other designers to makes UI and UX design decisions for high complexity solutions including what options to present to stakeholders and making final decisions between competing designs; decision needs to align with the UX vision and information architecture and with the long-term
Product roadmap
Work with the various lab teams to develop and uphold UI standards (eg accessibility) or determine when exceptions can be granted
Recommend user research methodologies and produce relevant deliverables.
KEY RELATIONSHIPS
Clients (internal and external)- To vet designs, gather feedback and present design options to gain
Client engagement leads
Product Owners
Technical Lead
Developers and QA resourcing
ACE Leadership
Scrum team members (internal)- As part of the day-to-day work eg to collaborate with developers, to facilitate decision making with product owner
CAPABILITIES & SKILLS
BA/BS degree in Design (eg interaction, graphic, visual communications, product, industrial), HCI, CS, or a related field or equivalent experience.
Ability to translate business and user requirements into logical and streamlined screen flows that support desirable user experience.
Strong prototyping skill is a must, with tools like Axure and/or InVisionbeing a plus.
4-5+ years' UX design experience in web/digital products, experiences in finance industry is a plus.
Strong interpersonal, presentation and communication skills
Strong presentation and problem-solving skills
Desire to work through the entire design process using methods like sketching, storyboarding, diagramming, wire-framing, usability testing and prototyping for screen-based experiences
Solid knowledge of design tools (Adobe Photoshop and/or Sketch, Illustrator, and presentation software) and principles (typography, grid systems, visual hierarchy, color, white space, etc.)
Fluent in communicating conceptual ideas and design rationale
Portfolio of work samples showcasing work
Experience working within a large organization is an asset
Knowledge and/or experience in finance industry and agile process is preferred
Start date: ASAP
Duration: 12 Months