Description
Job Title: Voice Engineer
Location: Chicago, IL
Contract Duration: 5 Months (Extensible)
Hourly Rate: $30 -$35 Per hour (Negotiable if needed)
Industry: Aviation/Airline
Experience: 5+ years relevant Experience
Job Description
- Designs, reviews, analyzes, and maintains an organization's voice communications system.
- Makes suggestions to end users regarding voice communications software and hardware solutions, and offers support and troubleshooting. Ensures uninterrupted access to all voice telecommunication features, including voicemail, ACD or PBX systems.
- May research and recommend vendors. Reports on system specifications to support upgrades and to ensure proper integration. Coordinates upgrade schedules with internal or external programmers.
- May lead voice communications projects, or offer research support regarding budgeting requirements.
- May require a bachelor's degree in area of specialty and 6-8 years of experience in the field or in a related area.
- Familiar with a variety of the field's concepts, practices, and procedures.
- Relies on extensive experience and judgment to plan and accomplish goals.
- Performs a variety of tasks. May lead and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department.
Knowledge, Experience and Technical Skills
- The position requires a Sr. Engineer with in depth knowledge of UCCE including infrastructure components as well as Genesys solution..
The engineer will be responsible for the following:
- Building out the infrastructure and integration of UCCE and Genesys components with Cisco 10.5 UCCM.
- Defining, Developing and Implementing Call Flows based on user requirements.
- Building and implementing Remote Agents.
- Integration with Verint and/or Nice Call Recording.
- End to end support for implementation.
- Development of documentation for call flows and infrastructure components.