Voice & Data Engineer (Senior)

Description

My Nottingham based client is currently looking for a Voice & Data Analyst.

Detailed job description below.

To provide voice and data support to the IT user community and the complex corporate

network, processing requests for support, co-ordinating resolution with appropriate functions,

suppliers and ensuring planned network administration tasks are completed to schedule.

Ensuring the planning, development and management of the Voice and Data Service is in

line with corporate standards. Ensuring that good practices, quality of documentation, high

standards of operational effectiveness are implemented.

To act as a technical project manager and deliver network projects and service requests,

define estimates and delivery plans; resource and bring together cross functional teams

as required. Manage change, risks and variations in specifications and timescales. To

manage specialist external parties and contractors in the delivery of projects where

required.

Be aware of and adhere to change management procedures within the support

environment also ensuring corporate staff management procedures and policies are

adhered to.

Using debugging tools and lab simulations to analyze problems and identify solutions,

undertaking routine preventative measures and implementing, maintaining and monitoring

network security, particularly Internet and VPN.

Take responsibility of managing and supporting, call centre telephony systems, local and

wide area network infrastructure, VoIP and wireless technologies proactively monitoring

network usage and availability planning and applying upgrades to ensure high availability.

Take responsibility and ownership for leading a variety of IT network projects & service

requests, including the costing, planning and specification, these projects must be

delivered in accordance with "best practice" - on time, within budget and to agreed

standards.

Responsible for the installation, layout, and maintenance of all network components. Plan,

design, analyze, and provide technical support for data communications network or group

of networks. Conduct research and evaluation of network technology and recommend

purchases of network equipment.

To maintain a current and comprehensive knowledge of services provided and of developments and technologies within the IT field, and to maintain an awareness

of major projects, planned developments and implementations, and so ensure they can

be effectively communicated to and promoted to customers, and to respond effectively to

customer queries

To produce, regular project updates, systems performance information and ensure that

operational problems and queries are resolved as quickly as possible within agreed

customer timescales not to impact IT service delivery arrangements for customers and

within specific Service Level Agreements.

To work on all networking technology from physical layer to the application layer and to

develop support network technology in voice, switching, routers, wireless and network

management systems.

To be innovative in recommending service and procedural improvements and changes to

ensure service level agreement targets will be met and where possible exceeded, and to

incorporate new service functions or operations, for instance extended service hours

To ensure national and industry standards are identified, fully evaluated, and, where

required, ensuring their implementation is properly planned and managed.

To work outside normal office working hours as directed in order to ensure availability of

IT systems and participate in out of hours on call rota as required.

To observe the regulations in the Data Protection Act 1998, Computer Misuse and Abuse

Act 1990 and Regulation of Investigatory Powers (RIP) Act, and adhere to published and

operational ICT policies and procedures at all times.

To ensure the confidentiality, integrity and availability of corporate information assets and

systems and, where appropriate, ensure preventative measures are undertaken to help

mitigate the risk of a security incident occurring including reporting any security breaches

or exceptions.

To work outside normal office hours as necessary and to participate in an out of hours on

call rota if required.

To proactively build and develop a positive reputation for the IT Service by acting as an

ambassador when dealing with other colleagues, customers and external partners and

ensuring a positive customer and citizen focused approach at all times.