Description
An exciting opportunity has arisen for a Windows 7 Migration Engineer to join a company based in Madrid.
Location - Madrid
Start date - Monday 30th June
Duration - 2 weeks (may be extended)
Pay rate - euros per day
The Windows 7 Migration Engineer will assist Users with technical support of networked desktop computers, hand held devices, applications, peripherals and related technology.
Candidate will provide the following services:
*Providing on-site cover from 9:00 - 17:00 hours Monday- Friday, excluding public holidays
*Provide hardware break fix support, typically by whole unit swap
*Manage spares provided on site
*Provide deskside support, as described
*Execute installations and changes
*Deliver an excellent level of customer service
*Adhere to defined Processes and work instructions which will include the management of both proactive and reactive escalations
* Interface with multiple levels of end users, management, 'VIPs' and local technical staff.
As a Windows 7 Migration engineer you main Responsibilities include:
Accurately identifying, repairing, resolving, and documenting User technical issues relating to desktop environment
Testing of computer systems and peripherals within established standards and guidelines
Provision of first line IT support services
Ensuring requirements are met within agreed service targets
To provide infrastructure administration functions
Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities
Interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems
Taking ownership of issues through to resolution on all appropriate requests.
Categorize and prioritize end user support requests and service requests by utilizing a ticketing system to track tickets and provide up-to-date status and information.
Install and Move equipment
Performing asset inventory activities as needed
Recommend and/or performs upgrades on systems to ensure longevity.
This position requires the ability to work in a project-based environment requiring flexibility and teamwork.
Perform other duties as assigned.
Technical Skills:
As a Windows 7 Migration Engineer you will have Excellent skills in user IT infrastructure - Desktops, Laptops, Printers, Handhelds, Smartphone etc.
Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications ie Office
Administration experience of MS Active Directory users & groups, policies and management concepts
Back up Tape Management in server room
Effective communication in English and local languages is mandatory
Business Skills:
Ability to interact with customers so as to ensure that a polite, efficient and responsive service is delivered
A self-starter with ability to work on their own initiative
To work through issues analytically to a successful conclusion
- Fluent in both English and Spanish
Desired Experience:
At least 2 - 4 years of experience in the field or in a related area required
Prior experience on Desktops, Workstations, Notebooks and Printers
Collaboration experience including remote control of PCs and video conferencing knowledge
Ability to support and provide hands-on assistance for IT infrastructure projects/upgrades
Strong Microsoft Office skills (Outlook, Word, and Excel)
Thorough understanding of Outlook's calendaring tool
Understanding of Exchange functional accounts and how they are used within Microsoft technologies
Strong customer service skills with the ability to provide consistent, excellent customer support to Customer representatives at all levels
Strong written and verbal communication skills
Must be detail oriented and self-motivated
If you are a Windows 7 Migration engineer with the above experience and are available to start on Monday 30th June 2014 then Please apply!