Description
I am looking for a diversified Windows Engineer to focus on Windows AD, Exchange, CITRIX. Ideal candidate will have service desk ticket lead experience, manage outsources, any SharePoint Office 365 OCS link is a plus. This is more operational support, sharp go-getter, good trouble-shooter. This is not a large environment-20 Servers but very diversified. I need a little of everything. Must be degreed.
Qualifications
- 6-10 years of experience in providing Level 2/Level3 operations support for a Windows based infrastructure
- Proficient in multiple Microsoft Server and Desktop technologies including Windows (7, XP, Vista, 2003, 2008), Messaging (Exchange ) and Collaboration (OCS, Lync, SharePoint)
- Knowledge of Windows Operating Systems and Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services)
- Understanding of networking and troubleshooting including TCP/IP, DNS and DHCP
- Experience with SQL server installation, configuration and administration
- Worked in environments supporting over 100 windows Servers and a minimum of 800 users
- Detail oriented with excellent organizational and multi-tasking skills
- Knowledge of Help Desk ticketing systems (Remedy, etc.)
- Excellent customer service and communications skills in order to quickly and effectively troubleshoot/resolve issues
- Demonstrated project experience with regard to estimates, planning and deliverables
- Demonstrated ability to understand a customer's needs
- Demonstrated team leadership
- Experience developing technical requirements based on business imperatives
- Knowledge of WSUS/SCCM and Patch Management
Preferred Requirements:
- MSCE or MCTIP:EA certification
- Bachelor's Degree Computer Science, Computer Engineering, or related field
- Knowledge of ITIL and/or MOF operational processes
- Application developer support experience (IIS, SQL Server)
- Hyper-V and VMWare knowledge highly recommended
- Knowledge of SCOM and SCVMM
- Knowledge of SCCM and zero/light touch Windows desktop deployment
- Backup operations experience recommended (Symantec, Veritas, Legato, CommVault)
- Terminal server support and operations
- Citrix XenApp/XenDesktop support experience
- Data center support and operations experience
- Antivirus operations experience (Symantec, Trend, Forefront)
- Storage Management experience (NetApp, EMC)
- Experience working with offshore or remote teams