Description
Windows Technical Support Specialist
Key responsibilities are:
- To deliver a support service in Ireland and Northern Ireland. This will encompass:
- Incident resolution,
- Problem determination,
- Root cause analysis.
- To contribute to and develop the expertise of the team and to share it with the other support teams
- To take part in projects linked to Service Quality Improvement and Business growth.
- To represent the Windows team and be one of the main linkage with other teams and Service Providers.
Qualification
- Windows 2008 & Windows 2012 troubleshooting methodology: MCP/MCSE training
- Strong technical knowledge in:
- Performance monitoring tools,
- Windows administration,
- PC - Server architecture including HP Blade systems and interconnects,
- Windows Server installation and configuration,
- SCSI and Storage technology - Good theory & hands on knowledge;
- Windows Networking - TCP/IP
- Managing discs and logical partitions
- Windows Clustering
- Active Directory
- Knowledge/Experience in any of the following areas would be an advantage:
- VMWare
- Citrix XenApp 5.0
- Office Lync 2010
- VMware ESX
- VMware SRM
- HP Data Protector (Tape & D2D)
- HP Blade Enclosures
- Excellent communication skill: Oral and written - English
- ITSM knowledge
- Bachelor's or undergraduate degree in Computer Science, Information Systems, Electrical Engineering or equivalent experience.
- Certifications such as MCSE, CNE, MSP, Cisco or similar certifications would be preferred.
- Extensive previous Tech Support experience.
- Experience in telephone and/or hands-on application, desktop, network and/or database support of both internal and external customers.
- Experience in installation and configuration of PCs, Servers, hardware, software, etc.
- Desirable experience in project delivery.