Description
Wireless Engineer (Huawei skilled) French Speaking
Technical support for 4G/3G/2G NW
- Optimization of Value added 2G/3G/4G features.
- Management of Huawei's customer technical care.
- Will ensure proper technical support is provided for achievement and maintenance of target 3G/2G/4G NW KPIs.
- Will ensure a good communication with Customer contact throughout the project and with several optimization teams.
- Will support his/her management in establishing priority in order to achieve best possible balance customer satisfaction versus project planning
Customer care
- Provide 3G/2G/4G optimization technical support to customer teams.
- Reach customer satisfaction according to daily expectations
- Undertake the technical 3G/2G/4G optimization support to optimization teams.
- Understanding and keeping under control the customer issues with the proper communication to the client.
Communication
- Provide daily/weekly report to management team
- Increase customer satisfaction and confidence by ensuring all issues identified are dealt with and provided a solution within the required timeframe.
Technical competence:
Proven Huawei 4G/3G/2G experience.
Sound knowledge of OSS Huawei management
Proven GSM/WCDMA Radio network planning and optimization experiences
Excellent GSM/WCDMA system knowledge
Excellent knowledge of usual performance management tools:SW suite required such as Mapinfo, Actix/Nemo and performance management datamining tools such as Metrica, Optima or equivalent.
Swap experience is required.
Relationship competence
Autonomous, dynamic, opening mind
Directed satisfaction customer, autonomous, force of proposal and to show synthesis
Excellent internal and external communication
Linguistic capabilities:
French - English
Operational quickly
Experience: +/- 6 years in the 4G/3G/2G BSS Network Planning Optimization with at least 1 year in 3G Huawei UTRAN planning and/or Optimization.
Excellent GSM and UTRAN E2E network skills
Team working skills
Field operations skills
Proficient with Actix/Nemo/Atoll
Proficient withOSSperformance management post-treatment layers concept such as Metrica, Optima or equivalent.
Excellent experience of BSS/UTRAN protocols analysis
Please send your CV to (see below)