Description
Role - ServiceNow Technical Consultant
Location - Dublin/UK
Rate - Circa €420 p/d
I'm currently recruiting for a Technical Consultant focusing on ServiceNow Delivery on a contract basis within an organisation based in Dublin. The contract will be an initial 6 months with a high possibility of extension.
The Role
- Manage ServiceNow end-to-end delivery projects
- Become involved in ServiceNow development (design, programming, integrations, test, deployment)
- Requirements gathering, use cases, functional and non-functional specifications, validations & documentation
- ServiceNow solution design (workflows, data and data flows, business rules, UI actions, notifications, reports, dashboards, access controls)
- Complex ServiceNow integrations
- ServiceNow Datamodelling
- Mentor/provide technical guidance for the offshore team
- Create and review technical and non-technical solution documentation
- Create proposals and defining solutions for ServiceNow implementation and support
- Calculate engagement pricing and profitability
Skills and Experience
- ServiceNow Modules - Incident Management, Problem Management, Change Management, Request Fulfilment, Service Level Management, CMDB, Knowledge Management, Asset Management and CMS
- Experience in complex data migrations and imports
- Experience in defining customer reports and dashboards
- Experience in conducting and documenting due-diligence for customer tools, process and projects
- Experience on ServiceNow foundation data management and data/information modelling
- Training or certification on ITIL framework with practical hands-on experience
- Experience with software development
- Exposure to Java Scripting
- Experience working with ITSM tools
- Exposure to ServiceNow Project Portfolio Management, SDLC, Financial Management, Demand Management, ServiceWatch, Enterprise Service Management and custom solutions
- Experience working in both Waterfall and Agile environments
- Desirable - ServiceNow Implementation Specialist & Admin Certification