Description
Our Client is launching the project for the global Windows 10 migration and is seeking support for the project.
The following items will be upgraded:
Windows 7 --> Windows 10
Internet Explorer 10 --> Internet Explorer 11
Microsoft Office 2010 --> Microsoft Office 2016
We are looking for candidate to coordinate and technical support of incidents/feedback in the platform provisioning stream of the Windows 10+ project. Working language is English.
- Start date: 14.11.2016 (ASAP)
- End date: 29.09.2017
- Extension: Not planned
- Work location: Madrid, Spain
- Remote: possible, prior to approval
- Travelling: Not required
Purpose:
The candidate will be responsible for the management of the Early Adopters/Pilot and hypercare period as well as supporting the IE11 rollout in Windows 10+ project. This includes
- Follow the processes defined for the Win10 hypercare and IE11 rollout
- First level support before escalating issues to Engineering
- Tracking of tickets and aligning with Platform Provisioning Stream- Engineering team and other streams (OCM, Deployment Readiness, Application Remediation) in case of problems
Tasks & Responsibilities:
- Work closely with all Windows 10+ project streams
- Support the Windows 10 users on the technical image (pilot and Hypercare period)
- Support for Early adopters
- Support and incident management for the IE11 rollout
Skills:
- Self-motivated, organized, structured and diligent
- Experience in End User Support
- Fluent in English and Spanish
- You have a deep technical knowledge and experience in at least three of the following technologies:
- Internet Explorer management, Java and application compatibility
- Operating Systems (Windows 7,10)
- Microsoft System Center
- Hardware and devices management