Java Application Support Engineer

Job type:
Start date:
Long Term
Senovo IT
Published at:
flag_no Romania
Project ID:

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The Support Engineer provides production support for software applications and works closely with the Development and Release Management practices to ensure code and design integrity of the fixes (hot fixes, patches). The Support Engineer will support the new application following internal DB Best Practices and Governance procedures.


Provides Level 3 support for technical infrastructure components (eg databases, Middleware and user interfaces).

Performs problem and root cause analysis for application production incidents and delivers the necessary resolution pack (ie hotfixes, patches).

Provide L3 Support and remediation on any issues pertaining to the above applications by providing detailed code analysis of applications' production platform. Remediate incidents/outages pertaining to the platform.

Estimate time required to implement remediation actions.

Support and contribute to all relevant documentation following DB internal Standards, Procedures and Guidelines.

Ensures appropriate vendor interaction in a multi-vendor environment.

Conducts incident and problem management activities

Conducts regularly-scheduled Problem Management meetings with IT Product Managers (ITPMs), infrastructure groups, problem managers and incident managers to track progress and highlight issues.

Perform detailed technology analyses to highlight weaknesses and make recommendations for improvement.

Performs on-call activities


Good JAVA and Oracle experience: Good to know JDK1.8, Oracle 11G/12C

Angular JS - nice to have

SQL/PLSQL development skills

Previous working experience with JSP, JQuery, Javascript, Maven, SOAP and Rest WS.

Previous working experience with Oracle

Previous working experience with the following application Servers: Tomcat

Basic knowledge of security principles

Previous production support experience, with can do mind-set and attitude and hands-on mentality.

Ability to analyze business requirements, defects and propose hot fixes.

Ability to work on tight schedule.

Ability to work effectively with senior IT and Business stakeholders.

Exposure to operating across multiple global locations with accommodate various cultures and practices.

Proficient communication and English language skills (written/verbal)

Excellent team worker


College or university with a concentration in Computer Science or Software Engineering (or equivalent) - nice to have a minor in Finance, Mathematics or Engineering

ITIL Certification would be a plus