Description
Our client a global leader in the cloud computing platform industry is looking for a Tech Support Engineer
Essential Skills:
1- 3+ Years in the following
- Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML
- Advanced object-oriented programming skills (Java strongly preferred).
- Deep understanding of JavaScript
- Demonstrated proficiency with the following Technical Skills
- Web Services (consuming or providing) (SOAP, REST)
- Data Extraction Technologies (eg JDBC, ODBC)
- Any bi-directional, automated integration between two systems
- TCP/IP, Networking knowledge
- Experience with Splunk
- Understanding of Simple Network Management Protocol (SNMP)
- Understanding of remote administration via SSH, SNMP, WMI, Powershell
- Experience diagnosing performance degradation (eg explain plans, database tuning)
- Ability to quickly and effectively troubleshoot difficult technical issues in a Support, Development or equivalent role.
- Strong Experience with relational databases (eg MySQL, Oracle)
- Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
- 2+ years working experience in one (or more) Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
- Working knowledge of the components in a web applications stack.
- Understanding of basic networking and system administration
- Experience working well in a team environment while also being able to work productively while unsupervised
- Strong personal commitment to quality and customer service
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
- Ability to work with high-value customer administrators and developers
- Excellent time management skills
- Ability to work evenings, holidays and weekends as needed.