Description
We are looking for a Junior Java Application Assistant to work for a multinational client in Amsterdam
Role specific responsibilities
The Junior Java Application Assistant will need to acquire a solid knowledge of the applications, in order to provide prime support for users and will receive training on these applications.
Educational and experience
- At least 2 years of professional experience in an IT Service Desk environment;
- Previous experience with Java and J2EE.
- Previous experience using Atlassian JIRA Service Desk management tool would be an advantage;
- Working knowledge of JSP, JSpring, Hibernate, JUnit, Web-Services, Actimize RCM Designer 5.X, Actimize Visual Modeler 4.8.X and RCM Case manager 5.X would be an advantage.
- Good patience and an ability to provide training and guidance.
- Gathering the customer's information, analysing the symptoms to determine the customer's issue, and confirming what the customer is trying to accomplish;
- Resolving straightforward and simple issues;
- Investigating more elevated issues using more advanced technical troubleshooting and analysis methods;
- Seeking and applying known solutions related to such more complex issues;
- Relevant professional qualification in IT Service Management (Foundation Level) would be an advantage.
- Strong communication skills in English
infeurope is a Luxembourg-based IT service provider, designing, developing and managing multilingual information and documentary systems in many application areas and business sectors. For more than 36 years we have delivered IT systems and solutions, and IT consultancy and staffing services, to our clients in Luxembourg and across Europe.