Call center platform engineer - Genesys - IVR - Belgium

Job type:
on-site
Start date:
ASAP
Duration:
6 months
From:
LA International Computer Consultants Ltd
Location:
Brussel
Published at:
06/30/2020
Country:
flag_no Belgium
Project ID:
1941427


Job title - Call center platform engineer
Start - July
End - December
Location
Brussels
Rate - 340 euro per day

Role description
You are part of the team that is responsible for the Contact Centre Platform (CCP) Software based on Genesys used by Front End and Back End agents with their interactions with customers in our internal and external contact centres.

Required Responsibilities
* Responsible for the installation and maintenance of the CCP environment
* Provide technical expertise and assistance in analysing, designing, testing and developing the CCP applications
* Define and setup monitoring and alerting of the CCP environment
* Participation in reviews, testing, acceptance, deployment and end-user support.

Technical skills
* Knowledge of Call Centre Platform software such as Genesys (preferable v8.0 and higher Environment)
* Framework, Routing, Reporting, GVP/IVR, Outbound, Multi-channel Applications
* Reporting (Genesys Infomart)
* Intelligent Workload Distribution (Genesys IWD)
* Digital Channels (Genesys E-services: Chat, Social Engagement, Bot Gateway)
* Experience in SIP Servers, SIP call analysis and SIP-Trunking
* DB Knowledge
* SQL
* Elastic Search
* Oracle
* Cassandra
* Programming skills in at least one of the following
* C#
* Java
* Shell Scripting
* Knowledge on XML, VXML, PHP, HTML, Web Server applications, certificates
* Working experience in Linux and windows environments

Attitudes/Behaviour
* Familiar with call centre platform implementations
* Good Application troubleshooting/Debugging skills
* Flexible and team player who participates in on call schedule
* Familiar with Agile development

Must haves in this role: Experience/knowledge of call center platform software such as Genesys (preferable v8.0 and higher Environment) or other; DB knowledge Programming skills in at least one of the following: C#, Java, Cassandra; Dutch or French and English.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.