Description
My client is seeking a Genesys Engage Consultant on a contract basis, for an immediate start in Sweden.
Must have skills:
At least 8+ years of experience in Genesys Platform, Agent Desktop, Routing strategies, IVR Development and working in support and deployment of Genesys components.
Strong knowledge on Genesys Platform 8.x CIM and components related to Voice and eservices.
Must have troubleshooting skills on Genesys platform.
Good understanding of voice call flows, email flows and ability to troubleshoot the daily call center issues.
Hands on experience using Genesys Composer, CME, GA, GAX, Knowledge manager.
Hands on experience implementing components like SIP Server, T-Server, Config Server, URS, ORS etc.
Good understanding of reporting (Real Time and historical), Genesys WFM.
Experience on IWD.
Hands of experience in developing the call flows and strategies for both IVR and Routing respectively.
Understanding and working experience on queuing, routing and CTI Agent desktop components such as iWS/WDE.
Must have knowledge on solution designing.
Excellent interpersonal communications skills.
Ability research into new areas and come up with ideas and solutions.
Preferred skills:
Knowledge on GWT X and integration CRM using adaptors
Knowledge on Platform SDK
Knowledge on Dot Net, Java or any other coding language
Experience working with or an interest in Agile Methodologies, such as XP, Scrum or Kanban.
Teamwork skills to coordinate their efforts with the work that's being performed by other design and development professionals.
For immediate consideration please send me your latest CV.