Description
WFO Systems Engineer - U.S Home Based Contract
A leading name in System Integration require up to 10 WFO System Engineers, this is a home based contract in the U.S, Travel is required.
The successful engineers would be responsible for:
- Build, deploy and configure WFO Verint (and NICE) platforms in company s global data centers
- Collaborate with other Cloud Ops staff to monitor production environments with primary focus on the WFO instances
- Be the primary POC for troubleshooting and fixing any WFO related issues
- Proactive performance management and capacity planning
- Manage technical projects (build, plan, document, train) pertaining to WFO systems
- Update and work on tickets and tasks assigned in a timely manner
- Follow change management process and participate in off-hours maintenance windows
- Participate in on-call rotation.
Engineers would need experience in:
- Strong experience with WFO, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices
- Solid experience with Nice/Verint QM/WFM is a must.
- Experience in JAVA Enterprise and frameworks in addition to app Servers like Tomcat, JBoss
Applicants must be based in U.S.