Claim Manager(s) work in insurance-based firms and are responsible for the logging, maintenance, processing of claims. They deal with customers at the front end and manage the progress and updates on any claims filed. Let’s look at their day to day role and responsibilities. Role overviewResponsibilitiesSkillsBackgroundSalary Claims...
What does Second Level Support do?
Second level support provides in-depth technical support when the 1st level support or help desk is not able to solve an incident. What’s exactly the role of the second level support? Dive with us into the role, responsibilities and more!
What does helpdesk support do?
Help desk or first level support is the department in a company responsible for providing help and advice on topics relating to the company’s products and services. They are most often found in IT and computer science related industries. They provide support by phone, e-mail or via an internal ticket system. Learn more about the role, tasks and...
What does an IT Support technician do?
IT support specialists are in charge of resolving technical issues on an enterprise and support clients via different channels. They play a very important role in an organization and often work on 3 different levels - Level 1, Level 2 and Level 3 support. Let’s take a closer look at the role of the IT support.
What does 3rd Level Support do?
A 3rd Level support specialist is the most skilled person who can provide service support regarding a product or service. If you’re someone passionate about helping people with their technical issues, a career in IT support might be right for you. Today we discuss the role of a 3rd level support expert - what they do, the skills required, and the...