In our modern age of digitalization and IoT, computers and the Internet are absolutely indispensable when it comes to running a business. Since almost everything is hooked up to digital machines and IT-based systems, a small glitch in even one of the systems, or a network issue can halt daily business operations. This is where IT Coordinators come in.
What is an IT Coordinator?
The most basic way to describe the role of an IT coordinator is that they are someone who serves as the link between a company’s technical team and that of its end-users who are not as knowledgeable about technology.
An IT coordinator is essentially the bridge that will communicate any issues or concerns from either party to each other, especially when it comes to problems that the company’s non-technical people experience.
IT coordinators are responsible for ensuring the smooth operation of the company’s IT systems.
What does an IT Coordinator Do?
IT coordinators regularly maintain an organization’s technological equipment. They are responsible for ensuring that computers and computer networks within the company work efficiently and effectively, enabling employees to do their jobs without issue.
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One main duty that IT coordinators have is troubleshooting issues that arise during computer usage, then using their knowledge to find solutions to common and specialized issues. Additionally, they may manage website domains and restore lost data, as well as purchasing new equipment if necessary.
Responsibilities recruiters look for in an IT Coordinator:
- Institute protocols for the use of IT across departments and projects
- Provide advice on the most suitable IT choices
- Provide technical support or training for systems and networks
- Act as a link between end-users and higher-level support
- Install and configure software and hardware
- Monitor system and network performance
- Perform troubleshooting, repairs and data restoration
- Performance maintenance activities
- Maintain licenses and upgrade schedules
- Collaborate with other professionals to maintain standards and functionality
Companies look for the following technical skills when seeking to hire an IT Coordinator –
- Experience in network management and help desk support is appreciated
- Solid knowledge of IT systems and applications
- Understanding of TCP/IP protocols and LAN/WAN configuration
- Ability to troubleshoot and repair issues
IT coordinators are critical thinkers and decisive leaders with strong communication and organizational skills. They should also be able to understand end-user problems and convey them in technical language to other IT professionals.
As such, the following are some of the most critical soft skills that an IT Coordinator should possess:
- Communication: Excellent communication skills are crucial in order to express your needs clearly to other employees, as well as negotiate with vendors, and sometimes clients. On any day, you could be talking to top management or lower-level staff.
- Attention to Detail: As the saying goes, the devil is in the details. A qualified coordinator will need to be able to analyze complex plans and be able to identify mistakes and inefficiencies.
- Critical Thinking: As an IT Coordinator, you must be able to think quickly, often solving problems as they arise.
- Organizational: IT Coordinators often have to deal with multiple issues at once. Being able to effectively manage your time while keeping track of progress is a valuable skill to have.
IT coordinators usually possess a bachelor’s degree program in Computer or Information Science. Higher-level positions or individual employers may prefer candidates with a graduate degree, such as a Master of Business Administration (MBA).
Entry-level professionals with a few years of IT experience typically begin their careers in lower-level management positions.
Some employers require IT coordinators to hold industry certifications. Certifications you could earn include:
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How much does an IT Coordinator earn?
The median annual wage for IT Coordinators is $60,000, but the lowest 10 percent and entry-level positions offer less than $45,000, while the highest 10 percent and senior roles earn more than $80,000
Average salaries for IT coordinators
The average freelancer hourly rate for an IT coordinator is $125. Extrapolated to an 8-hour day, the daily rate is thus around $1,000 (freelancermap price index – as of June 2019).